Four-word empowerment

It’s easy (and natural for many) to say:

“I don’t make the rules; I just follow them.”


“It’s above my pay grade.”


“The guy who does THAT isn’t here.”

But what customer /client / prospect likes hearing that crap?

Here’s a four-word phrase to give instead:

“That should be fine.”


  • Empowering.
  • Simple.
  • Something that ALL customers like hearing more than, “It’s not my fault / job / decision.”

Four words.

“That should be fine.”

Sales, client satisfaction, client retention et al. will all dramatically improve.

Empower away.