You’re going to encounter strangers that loathe you. And, unfortunately for you, sometimes they’re in complete control.

  • The TSA guy who has to the power to make you miss your flight to the beach or client meeting.
  • The bar manager who just poured you a light, stingy, and clearly, spitefully ungenerous drink.
  • The garbage truck driver who is sitting in your alley and ignoring your attempts to communicate a way for you to get to your garage.

If you can walk away, do it. If not, just concede that they won.

Resistance, questioning, and negotiations only make it worse.